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CONTACT

Contact Fineboo

We’re a brand with a soft spot for slow living, natural materials and warm, gentle light.
If you have a question about your order, our rattan pieces or choosing the right style for your home, you’re in the right place.

We reply thoughtfully — usually within 1–2 business days.

To help us look after you quickly, please share a few details
below.If your enquiry is about a damaged or faulty item, photos are incredibly helpful and save a lot of back-and-forth.

Send us a message

Pop your details in below and we’ll get back to you as soon as we can.

Common questions

When will my order arrive?

Most orders leave our warehouse within 1–3 business days. Once your order has shipped, you’ll receive a tracking link so you can follow its journey.

Yes. Every rattan piece is slightly different in colour and weave. Small variations, gentle bends and natural fibre lines are part of the material’s charm and not considered faults.

We don’t offer change-of-mind returns, as our pieces are handcrafted and naturally varied. If something arrives damaged or faulty though, we’ll always help you work through a solution in line with our returns policy.

If your item is damaged or faulty:

Please contact us as soon as possible and include clear photos of the product and the packaging. It helps us resolve things much faster on your behalf.

Contact details

Email: business@fineboo.com

We reply Monday to Friday, 9am–5pm (AEST), excluding public holidays.

And just a small note from us — thank you for bringing Fineboo pieces into your home. It genuinely means a lot to our little team.